
In recent weeks, the Social Security Administration (SSA) has introduced two significant changes that could impact new applicants and current beneficiaries. These changes reflect ongoing efforts to improve the system and address various issues related to identity verification and overpayment recovery. In March, the SSA announced new identity verification procedures for individuals applying for or making account changes over the phone.
Initially, applicants were required to visit a field office to have their identity verified before submitting applications or processing changes. However, this was soon amended to allow applicants for Social Security disability benefits, Medicare, or Supplemental Security Income (SSI) to complete their applications over the phone. On April 14, the SSA further amended the process, enabling anyone applying for Social Security or making account changes over the phone to do so.
New technology will now scan for signs of possible fraud. If an account is flagged, the individual may still need to visit a field office. To avoid these potential hurdles, beneficiaries are encouraged to use their “my Social Security” account online, which provides a quicker and more straightforward option for applying or making changes.
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