AI is rapidly transforming almost every area of life. With generative AI, creativity is only a keystroke away; in the medical field, AI-powered algorithms are literally saving lives. Less than a decade ago, remote work was limited mostly to telemarketers and a few select jobs. Now, thanks to communications-as-a-service (CaaS) and other cloud-based tools, more remote workers and contact center employees than ever before are able to perform work from the luxury of their living rooms. net2phone, a pioneer in the CaaS and remote work space, is changing the game yet again with net2phone Coach, a new product that transforms employee performance and productivity through AI-powered insights.
net2phone Coach is a one-of-a-kind workforce intelligence and coaching platform designed to bring out the best in every employee. Whereas in-office employees have the benefit of being coached by their immediate supervisors, remote workers can now rely on an AI-powered coach to deliver automated improvement suggestions and helpful productivity insights. Not only will businesses be able to boost engagement and productivity among their remote employees, but the employees themselves will be able to showcase productivity and grow more effectively within their roles.
Introducing net2phone Coach: A First-of-Its-Kind AI Workforce Intelligence and Coaching Platform
net2phone has a long history in delivering cloud-based, AI-powered solutions. The company previously released net2phone AI Agent, a powerful tool that allowed businesses to autonomously handle sales, support, and administrative tasks. In conjunction with net2phone’s other cloud-based communications solutions such as Caas, Unified Communications as a Service (UCaaS), and SIP trunking, net2phone Coach represents the new frontier in remote working, optimizing employee performance and improving customer engagement with the help of artificial intelligence.
“net2phone was a pioneer in cloud-based communication services and is once again disrupting the market with the launch of artificial intelligence insights through net2phone Coach,” said Jonah Fink, President of net2phone. “No other company has the technology or track record to deliver a product like net2phone Coach. Now, companies and employees grappling with questions around the effectiveness of remote work have a clear solution.”
Actionable Insights From Artificial Intelligence
The way the platform works is simple: by analyzing real-time communications across multiple channels such as calls, emails, chats, SMS, and video meetings, net2phone Coach can then deliver detailed, actionable insights on improving response time, tone, sentiment, and performance trends. For contact center employees, these insights can be valuable tools to identify blind spots and boost performance without the rigidity of an office setting. Businesses themselves will be able to improve customer experiences and operational efficiency without adding any additional manpower.
Through net2phone Coach, organizations will have the ability to:
- Perform detailed analyses of employee interactions, identifying any patterns behind the most successful employee behaviors.
- Deliver tailored coaching recommendations on improving communication effectiveness.
- Provide guidance in real-time, allowing employees to course-correct immediately during calls, meetings, and emails.
- Examine performance metrics, sentiment analysis, and benchmarking reports to continuously grow and improve.
“net2phone Coach is designed to bridge the gap between human interactions and AI-driven optimization,” said Zali Ritholtz, net2phone’s COO. “This cutting-edge workforce intelligence and coaching platform is unmatched by any other provider and will effortlessly transform workforce optimization and business efficiency with AI-powered intelligence.”
Making Remote Work Possible With AI
One of the biggest benefits of net2phone Coach is the ability for businesses to allow their employees to keep working remotely. Once COVID restrictions lifted, many employees grew comfortable with remote working and resisted efforts to return to the office. In fact, studies have shown that 61% of workers would quit their current jobs if offered a remote opportunity. Businesses were left with a dilemma–keep employees happy by allowing remote/hybrid work and watch productivity slip, or force employees to return onsite full-time and watch the workforce evaporate as employees look for other remote jobs. With net2phone Coach, businesses can get all of the benefits of having an in-person supervisor/coach while maintaining the employee benefits of remote work.
Normally, companies have to invest quite a bit of money in new technology with the hope of seeing long-term gains. But businesses that want to integrate net2phone Coach into their workplaces don’t have to invest a large amount upfront–the company offers an affordable service model with tiers as low as $50 per user per month. The results come quickly as employees receive the guidance they need to boost sales and work more effectively, improving the bottom line and allowing businesses to retain remote working models.
By launching net2phone Coach, the company is making good on their commitment to delivering intelligent, AI-powered business solutions. net2phone Coach is simply the latest step in a world that is being transformed by AI, allowing businesses to thrive in a constantly changing landscape. To learn more about net2phone Coach, visit net2phone.com/coach and follow net2phone on LinkedIn.
