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customer retention

10 Awesome Customer Service Tricks for Entrepreneurs

by / ⠀Entrepreneurship / September 9, 2014

I waited at their concierge for an hour. After which the receptionist informed, the meeting has been cancelled. Or, As soon as I reached their concierge, the receptionist guided me to the Director’s cabin, for the scheduled meeting. Which is an example of a good customer service experience? In an ever-challenging market industry, customers have choices. They want quality, value and an experience to take home. Brands, on…

When the Customer is Always Wrong

by / ⠀Entrepreneurship / May 16, 2014

“No. I’m right. The customer is always right. Your website said you were pet friendly and I’ve paid for the room. I’m here. Mo-Mo stays!” “I’m sorry ma’am, rhesus monkeys aren’t included in our pet policy. I can give you a full refund for your room or give you numbers for nearby animal boarding services.” “Well you’re obviously not the manager so go get him. He needs to…

Go Mobile or Go Home

by / ⠀Entrepreneurship Finding Customers / June 17, 2013

Today’s modern consumers are changing the way they interact with brands. They are changing the way they do business, and they are changing the way they obtain and process information. Is your company hearing what they are saying? The Modern Consumer As a business owner, understanding who your target audience is may only be half of the battle. According to emerging trends for 2013, it is predicted that…

4 Secrets to a Successful Newsletter

by / ⠀Startup Advice / December 3, 2012

These days too many businesses are making the critical mistake of leaving money on the table.  Potential customers that would have inevitably purchased your products and services in the future visit your site, disappear, and are never to be heard from again. Unfortunately, this often has little to do with your actual company.  It’s a matter of consumers not remembering your site once they have left the computer. …

Using Customer Retention to Build Your Bottom Line

by / ⠀Finding Customers Startup Advice / March 28, 2012

Many companies today are focused on obtaining new customers through innovative marketing campaigns, daily deal sites, holiday sales, and various other promotional activities.  There are great campaigns in an effort to attract new customers or clients.  The goal is to attract new customers, a new demographic; thereby, increasing sales.  At the end of the quarter or fiscal year, companies and other businesses look at the bottom-line to see…

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