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customer satisfaction

4 Ways Your Startup Can Compete with The 800-Pound Gorillas

by / ⠀Entrepreneurship Startup Advice / November 13, 2014

If you have a startup company with limited resources, you are probably wondering how you can ever compete with the 800-pound gorillas in your industry? I know I was when we launched our business at the end of 2013. My partner and I both had years of online marketing experience, but were limited with the capital we could use to get things up and running. Feeling overwhelmed with…

It All Comes Back To Happy Customers

by / ⠀Entrepreneurship / November 2, 2013

Even though the subject of customer satisfaction has been touched many times, there’s never enough to be said as most of the businesses keep doing the same mistakes all over again. And they wonder why their company or business is lacking profits. Pleeease! Few years ago I created a homework helping website and I knew nothing about coding, how to deal with clients, or how to optimize your…

Why ‘Old-School’ Customer Service Will Never Be Replaced

by / ⠀Startup Advice / May 20, 2013

Want to set yourself apart from your competition and keep your customers coming back? Answer the phone. You’ve heard the cliché that you must answer the door when opportunity knocks, yet despite often having great business concepts, many entrepreneurs fail to answer when opportunity calls. Yes, opportunity still uses the phone—and you should too. Old-school customer service (read: direct, personal, and human) is more helpful to customers than…

Protecting Profits Over Loyalty: A Warning From the Gaming Industry

by / ⠀Startup Advice / April 13, 2013

With the gaming industry worth around $100 billion, game publishers have been understandably keen to protect their assets. The latest trend has been to use always-online Digital Rights Management (DRM), whereby the gamer must be connected to one of the game’s servers in order to play the game. Without this connection, you’re not playing. The most recent videogame to use this technology was the latest version of SimCity,…

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