customer service

Why You Should Pay Attention to Your Business Reviews

by / ⠀Blog / March 2, 2021

If you build it, they will come. But what will they have to say about it once they arrive? The website over which you labored so much could actually become a net negative to your business. That is not what anyone intends when going digital. You were told that if you wanted to be relevant, you had to have a website, ecommerce options, and SEO, whatever that is…

Strategies eCommerce Stores Can Use to Reduce Fraud

by / ⠀Startup Advice / January 15, 2021

More people are taking their businesses online during the pandemic. While this is a great way to cross borders, it has offered a loophole for fraudsters to scam people. Many businesses have incurred losses by selling to fake accounts. This has made businesses skeptical of overseas buyers who are known to bring in the most money.  To help deal with this, there are several measures you can take…

3 Industries Where Scale and Personality Aren’t Exclusive

by / ⠀Startup Advice / April 29, 2019

Common wisdom says businesses can either provide personal service or create scalable systems. In the old days, that was true. Small businesses couldn’t scale without becoming impersonal — and big companies couldn’t keep up with the volume if they wanted to improve service. Fortunately, times have changed. Today’s businesses can get the best of both worlds by using better tools to improve service in scalable ways. Customers get…

10 Awesome Customer Service Tricks for Entrepreneurs

by / ⠀Entrepreneurship / September 9, 2014

I waited at their concierge for an hour. After which the receptionist informed, the meeting has been cancelled. Or, As soon as I reached their concierge, the receptionist guided me to the Director’s cabin, for the scheduled meeting. Which is an example of a good customer service experience? In an ever-challenging market industry, customers have choices. They want quality, value and an experience to take home. Brands, on…

Keeping the Customer from Hell out of Your Business, Automatically.

by / ⠀Entrepreneurship / July 17, 2014

“You’ll throw in the extras we talked about if you want my business.” We were negotiating with a potential customer. His pattern was the same. We’d negotiate the terms and send the agreement. Our customer would confirm that everything was fine. Everything looked good. Until we spotted all of the extras he added in without telling us. A new feature here, better payment terms there – He squeezed…

How to Turn the Customer from Hell into an All-Star

by / ⠀Entrepreneurship / July 11, 2014

“Why the hell isn’t this project done?!” “I’m going to initiate a chargeback on all the money we’ve paid you for the last year, since you can’t get this done.” Our customer was angry. He felt we weren’t doing our jobs. Except for one problem. Our customer was the reason his project wasn’t done. We had spent the last 2 months chasing him around, desperately trying to get…

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