Tracking work orders is a business visibility problem faced by many field service ventures. It is easy to miss out on the bigger picture of the overall business and the mundane of individual projects’ progress amidst administrative tasks.
Mobile-enabled work order management software helps track work orders so that your project managers can remotely make real-time decisions. Read more on what this specialized field service software can do, and how its being mobile-first helps your business streamline work order management.
What is work order management software?
Work order management software helps streamline and automate manual tasks involved in managing work orders for field service businesses.
For example, work order management software will help you create custom forms that collect job details from the customer. Then, it automatically uses the recorded information to assign work to field service technicians. This single workflow removes 3 manual tasks – extracting work order details, finding relevant talent, and work order assignment to the talent.
Why does work order management require mobile application access?
Here’s how having a mobile app makes managing work orders easier:
Manage work orders on mobile
Project managers can use mobile apps to review work in progress. They can attend to troubleshooting situations or approve time-off requests without being present on the job site. It is also possible to create new jobs and review customer feedback asynchronously.
For example, a project manager can review timesheets and site images submitted by the workers at the end of the day. Based on the work completed, they can approve the timesheets or ask for clarifications – thus effectively monitoring the site remotely.
Better work coordination
Lack of job site visibility results in miscommunication.
Using work order management software once a job is assigned, the worker, inventory manager, and the customer will get automatically notified about the same. Any edits also get updated to the job’s stakeholders, which means, everyone is on the same page till job completion. This removes any chances of miscommunicating job information and decisions.
Managing reschedules
Work order management software makes it easy to schedule jobs on a recurring basis, while also update reschedule requests by customers. The drag-and-drop interface by Zuper’s field service management software makes it easy to edit jobs without the hassle of making calls.
Review work order trends
Your work order data has insights about the next market opportunity or ways to reduce operational costs. So, a project manager can look into graphs on the go and remotely to make decisions about the next steps in the project’s timeline.
For example, it can review the maintenance graphs of equipment, and ensure a spare is available on the job site for replacement if required.
Capture and share data on the job site
Workers can use mobile to submit photos, videos, or files that help track the work’s progress. Managers can also make project management decisions based on the completed work or troubleshoot remotely. Such file sharing helps avoid any rework or mistakes on the job site with regular remote monitoring and audits.
Features your mobile-enabled work management software should have
When choosing a software vendor for implementing a mobile application work management solution, look for below critical and advanced features:
- Custom fields: the software should allow branding your business in the forms, customer dashboard, add custom filters, etc.
- Multiple users assignment: help assign work to multiple people and ensure accountability and collaboration between them.
- Templates: having editable templates help kickstart automation. It makes a business visualize its process and avoid reworking from scratch.
- Push notifications: this feature is critical to ensure all project stakeholders are well-coordinated and can stay updated.
- Checklists and documentation: for recurring work orders, you can create checklists for reference and templates to document their work for field service technicians for reference.
- Job level time log: this feature allows workers to mark their check-in and check-out timings from the job site.
Make your field service business mobile with work order management software
Zuper enables field service businesses to automate their work orders via its field servicing solutions. Book a demo today to experience what difference our AI and mobile application technology advantages can have on your business growth.
