7 Ways to Deal With Overbearing Clients

by / ⠀Entrepreneurship Startup Advice / November 29, 2014

What is your best tip for dealing with overbearing customers/clients?

Overbearing Clients

The following answers are provided by Young Entrepreneur Council (YEC), an invite-only organization comprised of the world’s most promising young entrepreneurs. In partnership with Citi, YEC recently launched StartupCollective, a free virtual mentorship program that helps millions of entrepreneurs start and grow businesses.

1. Use Your “Spa Voice”

I have this thing I’ve always used — whether it’s for angry friends, bosses or teachers — called my “Spa Voice.” I soften my speaking, acknowledge what they’re saying and don’t raise my voice in a way that could be at all misconstrued. Doing this not only calms them down, but allows you to have the upper hand against their complaints as you’re giving them no fuel for their fire. – Rob FultonExponential Black

2. Kill Them with Kindness

The customer is always right, especially with a consumer facing product like ours. You sometimes get overbearing and demanding users, who either nitpick or are just not happy with anything you do. I find it best to agree and listen. Most of the time they are unhappy or disjointed about something that’s happening in their personal life and they are taking it out on you. So just grin and bear it.  – Joseph DiTomasoAllTheRooms

3. Just Start

Even if it’s small, just taking the first step with them is the most crucial part. – Wade FosterZapier

4. Keep Communication to Email

Unless it can be solved with a lightning quick phone call, keep the communication with the customer to email. Have an auto-reply only to that customer notifying that you check email three times a day, at 9 a.m.12 p.m. and 4 p.m. This will manage their expectations and give them time to figure out the issues themselves. – Adam StillmanSparkReel

5. Fire Them

I’m not one for customers that are overbearing and take up way more time than they should. If you’ve pulled all the stops and worked with them to the point of insanity, it’s time to fire them. In the beginning you can’t do this. But once you develop stronger relationships you can choose. Sometimes it’s not worth your mental capacity to deal with overbearing customers. – John RamptonHost

6. Set and Enforce Boundaries

Just because someone calls you on the weekend doesn’t mean you have to answer the phone. Just because they email you at night doesn’t mean you have to respond right way. If someone acts inappropriately in a meeting or call, politely excuse yourself. And don’t be afraid to end the relationship if you need to. Clients like that can poison your whole business. – Mary Ellen Slayter,Reputation Capital

7. Be Assertive and Reassuring

Be honest about the work and intentions, all while being assertive to highlight that you won’t be pushed around. You have to be clear that you have expertise and experience in your work and reassure them that the end result will come out as planned. – Stanley MeytinTrue Film Production

Image Credit: Shutterstock.com

About The Author

Matt

Matt Wilson is Co-Founder of Under30Experiences, a travel company for young people ages 21-35. He is the original Co-founder of Under30CEO (Acquired 2016). Matt is the Host of the Live Different Podcast and has 50+ Five Star iTunes Ratings on Health, Fitness, Business and Travel. He brings a unique, uncensored approach to his interviews and writing. His work is published on Under30CEO.com, Forbes, Inc. Magazine, Huffington Post, Reuters, and many others. Matt hosts yoga and fitness retreats in his free time and buys all his food from an organic farm in the jungle of Costa Rica where he lives. He is a shareholder of the Green Bay Packers.

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