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What Do Your Customers and Clients Need to Learn? Creating Better Customer Service Using an LMS

by / ⠀Blog / November 3, 2022
LMS for customer service

Do you struggle to keep up with the demands of your customers and clients? Or do you find it hard to keep your customers happy? If so, you’re not alone. Even the most experienced businesses sometimes need help to adjust to changing customer needs. That’s where an LMS (learning management system) comes in. It can help you create a system that tracks customer progress, keeps them up-to-date with new products and services, and tracks their satisfaction levels

This blog post will look at how an LMS like Work Ramp can help you create better customer service. Let’s get started.

1. Better customer onboarding 

Your initial point of contact with a client is their onboarding process, which is the most important interaction you have with them. One of the most substantial barriers to customer attrition is a positive onboarding experience, which is essential because even a 1% customer churn rate may reduce a company’s valuation by 12 percent over the course of five years.

An LMS can help you create excellent customer onboarding training that demonstrates to customers how to use a product rather than just instructing them. 

2. Keep track of customer progress.

An LMS can help you keep track of your customers’ progress through its various features, such as course tracking, activity logging, and feedback channels. This data can help you spot problems early on and provide support accordingly. It will also suggest new courses or activities relevant to the customer’s current situation.

By keeping a close eye on your customers’ overall training, you’ll be able to accelerate their learning process and ensure that they have the most up-to-date information available when required. Most importantly, an LMS provides transparency into how your customers perform, building trust and strengthening customer relationships.

3. Communicate with customers regularly.

An LMS allows you to regularly keep in touch with your customers- through messaging, email, or even push notifications. This functionality lets you keep them up-to-date with what’s happening and make sure that they’re aware of any changes that have taken place since their last update.

Regular communication allows you to maintain touch and build loyalty with your customers, which is necessary for businesses of all sizes. Not only that, but keeping in touch also helps to understand customer needs and concerns. If you can address these concerns early on, the likelihood of any grievances arising is significantly reduced.

4. Manage customer data securely.

An LMS can help you securely manage your customers’ data. For example, you can keep their contact information and course progress confidential while tracking any surveys or feedback they provide. Additionally, if you use third-party customer data management solutions, your LMS can be a central hub for managing all the information. This means you can easily access and share customer data across various systems, ensuring security, efficiency, and accuracy.

5. Enable customer feedback and tracking.

Another great feature of an LMS is the ability to enable customer feedback and tracking. This allows you to gather critical data about customer experience with your product or service. You provide valuable insights that can be used for future improvement.

Feedback forms can also be easily integrated into your courses, allowing customers to provide their thoughts on specific topics or exercises. 

6. Automate customer communication and support tasks.

An LMS can also automate many administrative tasks associated with customer communication and support. This could include sending automated alerts or reminders, tracking responses to emails, and automatically creating custom responses to common questions.

This frees up your time so you can focus on more important things – such as developing new features for your product or improving the user experience overall.

Conclusion

An LMS is an invaluable tool for businesses of all sizes. It offers powerful features that allow you to connect easily with customers and collect feedback. An LMS can vastly improve your organization’s efficiency and accuracy by providing a centralized location for managing customer data and communication and automating various support tasks.

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