E-Commerce Trends That Will Change the Future of Marketing

by / ⠀Entrepreneurship Finding Customers Startup Advice / June 18, 2021
Consumer behavior and future e-commerce trends suggest the wave of online shopping will be picking up its pace as it becomes our new normal.

Overwhelmingly, recent advances in technology have played a huge role in empowering businesses for the better. Thanks to some pervasive, robust e-commerce trends, our entire landscape has been transformed. Not only that, these newer trends have helped improve the overall shopping experience of nearly every target market.

E-commerce today is powered in large part by the convenience that comes with having products delivered to our doorstep. One can even browse a variety of products on platforms like bestselling.com without going out of the house. No small amount of effort has been expended making the online shopping experience as smooth as possible. Anyone who is still on the fence about e-commerce being here to stay needs to consider some relevant statistics.

  • In the United States, 125 million+ users currently own smartphones. Of that number, approximately 62% of smartphone owners use their devices to make online purchases.
    • That means that more than 75 million shoppers use their smartphones to make purchases through e-commerce websites.

Grabbing some of those eyeballs for your business means staying on top of purchasing habits and trends. Listed below are seven you’ll want to keep an eye on this year.

Top 7 E-Commerce Trends to Watch

1. Omnichannel Marketing

Prospective customer habits have changed dramatically in the past few years. Potential clients now typically surf cross-platform before making a purchase decision.

This means that to attract any target audience, you must maintain an online presence on multiple social media platforms. By keeping every channel updated with fresh content, your business can offer relevant merchandise, solve client inquiries quickly, and engage a wider swath of interested users. If your business maintains a presence with an omnichannel marketing platform, you can more easily build a well-oiled network that successfully steers your audience into the sales funnel.

Find the right omnichannel marketing platform to boost your E-commerce marketing efforts. You can seek referrals from your colleagues in the E-commerce industry or search online to get some prospects. Make sure to dig up some information about your prospective platform and choose one that offers the features you need for your omnichannel marketing campaigns.

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2. Increased Emphasis on Personalization

In the e-commerce industry, customization has been one of the most prominent trends and features for e-commerce applications, and as usual, the buyer’s persona is ever-changing. To align with the buyer’s persona, you need to use the latest technology, including e-commerce App Development. You cannot make the most of your sales if you don’t align with your target audience. Moreover, personalizing an E-commerce website can help your business drive conversions, build customer trust, generate more revenues, and market products appropriately and effectively.

3. Mobile-Friendly Websites

With approximately 60% of audience members accessing the internet via a smartphone, it pays to make sure that both mobile and desktop audiences have an enjoyable experience. If you are operating an e-commerce business but not making an effort to maintain a mobile-friendly platform, you’re missing out on a huge number of customers.

Today’s mobile-savvy world requires that your business seek out mobile app development services if you don’t already have that sort of expertise in-house. If you do decide to engage an outside vendor, make sure whoever you select has the capacity to integrate your e-commerce app with both augmented reality (AR) and virtual reality (VR). All the indicators are that this trend will take off in the next few years. Set yourself up for success by making sure your vendor can grow with your mobile app as needs change.

4. Integration of Artificial Intelligence (AI) with E-Commerce

The addition of AI in various apps and other technology may not be new. But, its inclusion in communications technology and e-commerce is advancing by leaps and bounds. Through the use of AI, e-commerce businesses are now engaging with their customers in an increasingly shorter window of time. Potential customers are being enabled to search for products using their voices instead of their keypads. AI is stepping in to allow customers to interact more naturally with technology and thereby increase conversion.

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AI is here to stay. It will play an increasingly vital role in our everyday lives and substantially impact both our personal and professional lives. The storefront of the immediate future will include chatbots and virtual assistants, with many prominent businesses already having made the investment as a means for improving user experience. Examples in operation today include ordering food online with the help of a chatbot, asking for recommendations for various goods and services, and checking in your luggage at the airport.

5. The Rise of Conversational Marketing

Traditional marketing channels were most likely to flow in one direction, from business to audience, but that may well become a relic of the past.

The latest concept made possible by technology is conversational marketing. Businesses are discovering that two-way communication can lead to several previously untapped opportunities, especially in the e-commerce space. Acting on information received directly from customers makes far more sense than using hunches when adjusting your marketing plans. Businesses can also establish customized, real-time, one-to-one conversations and better understand prospective customer needs.

Conversational marketing is also a technique that stores can use to reduce fraud.

  • Chatbots. Chatbots can handle several conversations simultaneously and provide potential customers with answers by drawing on knowledge stored across several pooled resources.
  • Live Chat. Live chat allows your support personnel to communicate with people in real-time. Businesses can also initiate a pre-emptive chat with specific clients based on behavior.

Using these conversational marketing techniques, your business can take advantage of several benefits. For instance, conversational marketing allows you to learn more about your customers by communicating with them through chatbots and live chats, obtain more leads by engaging with them through conversations, and establish good relationships by providing your customers with meaningful and personalized experiences.  

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Lastly, investing in conversational marketing can boost revenue by gathering customer feedback and using the data to improve customer experience.

6. Image Search Within E-Commerce Sites

E-commerce companies are rapidly integrating image search technology into their sites so users can easily see photos related to their products. Searching by image speeds up the decision-making process as it frees people to pause and read product descriptions only after they see something they like.

Additionally, an image search for E-commerce sites can help enhance customer interaction and shopping experience, sales opportunities, and conversion rates since customers can quickly find the item they’re looking for without too much navigating the website. 

7. Blockchain

Finally, blockchain has begun a meteoric rise in the online marketplace. Look for it to make its presence felt across all industries. Thanks to its focus on maintaining a public ledger, blockchain shares information with all the members that have signed on to its network.

Thus, blockchain aims to offer transparency to e-commerce companies. That is why people are willing to start their e-commerce business from scratch. If you have yet to take a serious look at blockchain, its applications, and its benefits, start your research today to avoid being left behind.


With the advent of modern technology, many E-commerce trends will change the future of marketing in the industry. Therefore, if you’re running an E-commerce business, remember these trends to keep your finger on the pulse when ramping up your marketing efforts.  

About The Author


Smith is a Content contributor who loves to write his understanding and knowledge in a simplified and engaging manner. He is an early adopter, likes to stay up to date with the latest trends & technologies.